Last Check like other mobile vehicle inspection companies offers roadside inspection service at the client’s preferred location. We conduct the inspection at the seller’s location or elsewhere where road rules allow, and the area is safe to do so.
When performing the inspection, all road rules will be respected by our inspectors and we ensure that the vehicle never exceeds the limits at the time of the road test.
Our service is a visual roadside inspection and no vehicle component will be removed or fixed on the third-party vehicle. This is our guarantee that the vehicle remains untouched after the inspection. Any potential damages to the third-party vehicle caused by us at the time of inspection will be rectified by direct communication of Last Check and the vehicle owner. The client does not need to pay any access fee or be involved in this process. Last Check is fully insured and will be responsible for all compensations if any is needed. Last Check will return the vehicle to the owner fully rectified with no hassle for the client named on the report.
We work on the roadside and light conditions, noise and weather conditions can affect the job quality and the picture album we produce.At the same time, we only have senior vehicle inspectors on board with more than 10 years of experience, use state of the art technologies and sophisticated computers exclusive to each make and model which reveal the smallest hidden faults of the vehicle without any need to open parts.
All big issues such as engine, gearbox, electronics and powertrain will be revealed during the test, but some minor or cosmetic issues can be potentially undetected at the time of inspection. If you need a more detailed inspection or parts disassembly, the vehicle needs to go to a service centre with hoist facility and authority from the seller to disassemble components.We check all vehicle plates and papers when possible and perform vehicle history check directly from Australian government(PPSR) however confirming the vehicle authenticity is solely the responsibility of the purchaser and can only be endorsed by the relevant authorities. Last Check’s report is limited to checking the performance and mechanical condition of the vehicle only.
Since the inspector is not authorized to work on the vehicle or open any parts, diagnosing the exact faults can only happen if the fault is visually obvious. Last Check does not offer any mechanical repairs or panel beating service after the inspection therefore it is not in any position to give any repair quotes to the clients. Our job is limited to bringing the issues to the clients’ attention and giving them the list of identified issues so that they can decide with total knowledge of the vehicle condition. The client can choose to get a repair quote from their choice of authorized service providers with permission to work on the vehicle.
At the same time during the verbal report that the client will receive after the inspection, the inspector will warn them of any big repair costs, answer all technical questions about the vehicle and help the client in deciding what is best to do. The written report will also contain a recommendation section made personally for the client which explains the issues and informs the client of the best options.
Last Check’s report can be used in Tribunals and Courts of Law in Australia Upon Direct Request but is only intended as an advice for the person(s) named on the inspection report.
All visible parts of the vehicle get fully checked during the inspection where possible. Brake functionality and ABS get fully checked during the inspection, but the thickness of brake pads and discs cannot be checked since the wheels stay on the vehicle during the test.
Bluetooth connection, DVD player, steering buttons, aftermarket add-ons, automatic parking and cruise will not be checked during the visual check as this can vary from model to model. At the same time, if they have any obvious issues or get picked up during the computer diagnosis, they will be reported.
Issues such as oil leak are slow processes and old leaks will contaminate a much bigger surface area when the vehicle is in motion, therefore finding the exact source of the leak cannot be possible every time. However, all leaks from obvious sources will be diagnosed and will be reported.
Every state has its own transport rules and Last Check is not in the position to give the clients any advice on them. Not all states are as strict as each other, for example, a vehicle which is registered in NSW can need some alteration in other states before registering. It will also depend on the chosen service provider in the target state, some service providers are pickier than others and this is inevitable.
Some mechanical modifications can be a problem while changing the registration between states. It is something that needs to be checked with the relevant authorities of the client’s state before making the final decision or by asking the service provider that the client intends to use to change the registration.
Last Check only checks the mechanical aspects of the vehicle and reports on the faults. It is the buyer’s responsibility to check things with relevant authorities and ensure the modifications etc. causes no issues while transferring the registration.
Last Check will provide you with all the information that has been stored in the PPSR database (Australian Government’s Website) up to the time of inspection. Please keep in mind that some information might have not been noted in PPSR report or need further updating by the government. Last Check cannot be held accountable for any out of date information provided by PPSR.
In some cases, the history of the vehicle does not exist in the government database which means the VIN is not recognizable. If this is the case, Last Check will provide you with the original copy of the notification. It is the responsibility of the buyer to contact PPSR or other authorities for more information.
If you wish to order a Post Purchase or Repair Dispute Inspection, the following terms must be read and agreed upon before you submit the order. At Last Check, we take this type of inspection very seriously and we ensure to be totally fair and independent within the whole process. Last Check will not take any sides if the matter results in a tribunal or court, our job is limited to finding the raised concerns and comment on them with complete fairness in regard to both sides. Last Check’s inspection is a completely independent assessment of the nominated vehicle as per the client’s request.
All of the client’s concerns will be addressed and investigated completely however if the inspector cannot detect them at the time of inspection or the client fails to show the extent of damage when the inspection is taking place, no comments will be made on the problem or based on the client’s past experience. Last Check does not have any special affiliation with any client, dealership or any service provider and this report should not be considered as a personal matter. Last Check’s role is to investigate the client’s concerns fairly and comment on the issues found only at the time of inspection.
No guesswork or prediction will be involved in this process or any of Last Check’s reports and nothing undetectable will be included in the final report even if the client says so or has any pictures, video or documents to prove their existence in the past. This inspection should not be taken personally against anyone including the other party, Last Check or the inspector himself. The inspector will report all the findings directly to Last Check to make the report. The final report will be endorsed by Last Check Pty Ltd under the Company Number of 623340214 and not the inspector himself or the report producer.
Issues such as a blown headgasket or a faulty timing belt, happen inside the engine and cannot be visually inspected without taking the engine apart. This is the same for gearbox and clutch and every internal part of the vehicle. In cases like this, Last Check looks at other factors and indicators to make comments on the case. Under no circumstances the inspector will do any mechanical work on the vehicle or open any parts even with the client’s consent.
This assessment is completely visual and no vehicle part or component will be opened as a result. This is Last Check’s guarantee to inspect the vehicle as presented and leave it untouched in its original condition after the check. If the client has a concern about a specific area, the vehicle needs to go to a service centre with permission to work on the vehicle and open parts.
Last Check will produce several pictures or videos of the issues, at the time of inspection to prove the existence of the problems. These pictures will be produced at the time of inspection and no pictures made by the client or anyone else before the time of inspection will be included in the report to be fair to both parties.
To avoid any unwanted disputes, apart from what is on the report, Last Check will not add any more fields to the report based on any party’s request such as individual names, licence numbers, contact details or address. The final report of the repair dispute or post-purchase inspection will be valid only if all the above terms have been agreed upon in full by the client.
To ensure the maximum efficiency, each client will receive a large picture album of the vehicle showing all panels and all reported faults to help them better understand the issues. This picture album is an important part of the report and some minor age-related and cosmetic issues which are not noted in the report can be seen in the pictures such as wheel kerb rashes, small scratches and dings. Some poor-quality and unclear pictures will also be deleted by our report producers which means the picture album might not include some of the pictures.
If the client is concerned about minor cosmetics or in case the weather and lighting condition has affected the quality of pictures, we highly advise seeing the vehicle in person before making the final decision.
At the same time, the vehicle will be left with the seller after the inspection and things can change both mechanically and cosmetically and this is inevitable especially if the client is picking up the vehicle after a few days and not on the spot. It is the buyer’s responsibility to view the vehicle before the settlement to ensure everything has remained as reported and they are happy with the vehicle’s paint and cosmetic condition. Not doing so, always comes with a risk and it is not avoidable. Last Check does not recommend and takes no responsibility if the client chooses to purchase the vehicle only based on the inspection report and without the final physical sighting.
Last Check is committed to providing the best customer service to all clients. An experience which reassures all the clients that their jobs are being done by the best experts in the trade and fully specialized in the vehicle type they check. All our prices include GST and there are no hidden fees so that you can book with total confidence 24/7.
To ensure maximum security, we never save your card or account details and our online payment system runs on PayPal for card payments as well. Whether you want to use your credit card or pay directly from your PayPal account, your information remains private.Some cities such as Sydney are very large in area. Although we cover 95 percent of the whole area with no extra charges, some places require long travel or heavy toll fees. If the chosen service area requires an additional fee for travel or is outside our coverage area, you will be informed upfront.
For phone bookings, we will inform you right away or call you shortly after you make the booking. For after-hours or online bookings also, we will contact you and inform you on the next day or before we conduct the service. We are committed to 100% service transparency and we will never send you a surprise bill after conducting the service
At Last Check, our valued customers always come first which means if you have booked an inspection for a certain date and you no longer want the service, you are entitled to a refund of your payment. Customer service comes first at Last Check which means you do not need to provide any reasons for your change of date or cancellation. We have made it easy and safe for all clients to make their booking online with peace of mind and not worrying about anything or receiving a refund.
Last Check makes every effort to ensure no mistakes happen in time arrangement, the seller will be contacted before the inspection and again on the inspection day before the service to ensure their plan has remained unchanged and we are good to go.
To ensure we do not waste your money, we never make any travel without the vehicle owner’s final confirmation at least a day before the inspection. It means they need to confirm that they are happy to meet us before we travel. If the seller does not agree to meet us, we will inform you directly to make a decision.
Mutual Agreement: The client's job starts as soon as the booking has been made. We will assign the right inspector to do the job, make the draft report with the client’s details, assign a time for the inspection and make phone calls to the seller on the client’s behalf. We will liaise with all the sellers directly and make sure that they are completely happy to go ahead with the inspection on the requested date and give them an approximate time based on their availability and preference. After receiving the final go-ahead from the seller, we will commit to performing the inspection on the agreed date and the approximate time. It means we will never change the inspection date or take any more clients even if we receive many booking requests for the same day. This is our commitment to both parties that their service gets done on the agreed date and time window. This is a guaranteed system and ensures that both parties are aware of the full process and no changes will happen by Last Check on the agreed terms.
At the same time, the client must agree to stick to the terms and commit to the inspection once it has been confirmed with the seller.
Here is the list of refunds that the client is eligible to receive:
• A full cancellation refund will be issued if Last Check is notified on the same day that the booking has been made as long as the inspection is not to take place on the same day of the booking.
• A full refund of the funds minus 30 dollars service fee will be issued if Last Check is notified by latest 5 pm of the day before the service. This does not have any expiry date and can happen even if the client has booked the service for weeks ahead.
• For any cancellations that happen between 5 and 7 pm of the day before the service, all the funds minus 69 dollars service fee will be refunded or the client can choose another vehicle to inspect with an additional cost of 30 dollars. The vehicle should be within Last Check coverage area. If Last Check does not service the new area or if it incurs any additional charges for the travel, the client will be informed.
• For any cancellations that happen right on the inspection date within 4 hours of the service and as long as the inspector has not started travelling, a 50% refund will be issued.
• If the inspector has already started travelling to the seller’s location base on the final go-ahead of the seller, no refunds will be issued.
• If the cancellation has happened within 4 hours of the service or if the buyer does not show up, changes his mind or interrupt the inspection when the inspector turns up for, no refunds will be issued.
All our inspectors are professional and have been well trained. They will produce their ID cards to the seller’s upon request and never breach the contract term or open any parts of the vehicle. They directly liaise with the sellers and in case of any emergencies that the seller might experience, they will try their best to work with the seller and find an appropriate solution.
Since we make several phone calls to the sellers including on the same day and we never make any commitment or travel without the seller’s full consent, the above cancellation cases are extremely rare. All clients must agree to the following terms and conditions before making a phone or online booking.